Player Protection · PAGCOR Compliant

Responsible Gaming
at 7gam

At 7gam, we believe that gaming should always be fun, safe, and within your control. We're committed to giving every Filipino player the tools, information, and support they need to play responsibly — because your well-being always comes first.

21+ Only players aged 21 and above are permitted to use the 7gam Platform.

⚠ Important Reminder: Gambling is a form of entertainment — it is not a reliable way to earn money or solve financial problems. If you ever feel that your gambling is getting out of hand, please use the tools available on this page or reach out to our 24/7 support team immediately. You are not alone, and help is always available.

Our Commitment

Player Protection Tools

7gam provides a full suite of responsible gaming tools that every registered player can access at any time through their account settings or by contacting our support team.

Deposit Limits
Set a maximum amount you can deposit into your 7gam account on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it becomes active — so you always have time to reconsider.
Loss Limits
Define the maximum amount you are comfortable losing within a set period. When your loss limit is reached, 7gam will automatically prevent further wagering until the period resets. This tool helps you stay within a budget you've decided on in advance, when you're thinking clearly.
Session Time Limits
Set a maximum duration for each gaming session. When your session limit is reached, you'll receive a clear notification and the option to log out. It's easy to lose track of time when you're playing — this tool keeps you grounded and in control of how long you play.
Reality Checks
Enable periodic pop-up notifications that remind you how long you've been playing and how much you've wagered during your current session. Reality checks are a simple but powerful way to stay aware of your gaming activity and make conscious decisions about whether to continue.
Cooling-Off Period
Take a short, structured break from the 7gam Platform for 24 hours, 7 days, or 30 days. During a cooling-off period, you cannot log in or place bets. This is ideal if you feel you need a brief pause to reassess your gaming habits without committing to a full self-exclusion.
Self-Exclusion
Permanently or temporarily exclude yourself from the 7gam Platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period. This is the strongest tool available and is recommended for players who feel they have lost control of their gambling.
Take a Break

Self-Exclusion & Cooling-Off

If you feel that gambling is no longer fun and is starting to affect your daily life, relationships, or finances, self-exclusion is the right step. At 7gam, we make it easy to take a break — no questions asked, no judgment.

Choose your exclusion period:

Cooling-Off 24 hrs
Cooling-Off 7 days
Cooling-Off 30 days
Self-Exclusion 6 months
Self-Exclusion 1 year
Self-Exclusion 3 years
Self-Exclusion 5 years
Self-Exclusion Permanent

To activate self-exclusion, contact our 24/7 support team via live chat or email [email protected]. Requests are processed within 24 hours.

How It Works

Setting Your Limits

Follow these steps to activate responsible gaming tools on your 7gam account. It only takes a few minutes and can make a big difference.

1
Log in to Your 7gam Account
Access your account through the 7gam Login page. Make sure you're using your registered email and password.
2
Go to Account Settings
Navigate to your profile menu and select "Responsible Gaming" or "Player Protection" from the account settings panel.
3
Choose Your Tool
Select from deposit limits, loss limits, session time limits, reality checks, cooling-off periods, or self-exclusion. Each tool has a clear description and setup guide.
4
Set Your Parameters & Confirm
Enter your chosen limit amount or exclusion period and confirm. Limits that reduce your activity take effect immediately. Increases require a 7-day review period.
5
Contact Support If You Need Help
If you have trouble setting limits or need to request self-exclusion urgently, our 24/7 live chat team is always ready to assist you — no waiting, no judgment.
Know the Signs

Warning Signs of Problem Gambling

Problem gambling can affect anyone — regardless of age, income, or background. Recognising the warning signs early is the first step toward getting help. If you recognise any of the following in yourself or someone you know, please reach out.

Chasing Losses Continuing to gamble in an attempt to win back money you've already lost, often leading to even bigger losses.
Gambling with Bill Money Using funds meant for rent, utilities, groceries, or other essential expenses to fund gambling activity.
Hiding Gambling from Family Lying to or concealing gambling activity from family members, friends, or colleagues out of shame or fear.
Inability to Stop Feeling unable to stop gambling even when you want to, or feeling restless and irritable when trying to cut back.
Neglecting Responsibilities Missing work, school, or family obligations because of time spent gambling or recovering from gambling sessions.
Needing to Bet More Feeling the need to gamble with increasingly larger amounts of money to get the same level of excitement or satisfaction.
Gambling to Escape Problems Using gambling as a way to cope with stress, anxiety, depression, loneliness, or other emotional difficulties.
Borrowing Money to Gamble Taking out loans, borrowing from friends or family, or selling personal belongings to fund gambling activity.
Mood Swings Tied to Gambling Experiencing extreme highs when winning and severe lows, anger, or despair when losing — with mood heavily influenced by gambling outcomes.

If you recognise three or more of these signs in yourself, we strongly encourage you to take a break using our self-exclusion tool and speak with a professional counsellor. Contact our support team at [email protected] — we're here 24/7 and will connect you with the right resources.

Quick Check

Is Your Gaming Still Fun?

Answer these quick questions honestly. This is not a clinical assessment — it's a simple self-check to help you reflect on your gaming habits.

1. In the past month, have you spent more money on gambling than you originally planned?
Yes, often
Sometimes
No, never
2. Have you ever felt the urge to return to gambling the next day to win back money you lost?
Yes, regularly
Once or twice
Never
3. Has gambling ever caused tension or conflict with your family, friends, or partner?
Yes
No
4. Do you find it difficult to stop gambling once you've started, even when you're losing?
Yes, it's hard to stop
Occasionally
No, I stop easily
5. Have you ever hidden your gambling activity or lied about how much you've spent?
Yes
No

⚠ Based on your answers, it may be worth taking a closer look at your gaming habits. We recommend using our deposit limits or cooling-off tools, and speaking with our support team. Remember — asking for help is a sign of strength, not weakness. Contact us at [email protected] anytime.

Age Restriction

21+ Age Verification Policy

Under PAGCOR regulations, online gambling in the Philippines is strictly restricted to individuals who are 21 years of age or older. This is not just a 7gam policy — it is a legal requirement that we take very seriously.

Every new 7gam player is required to complete a Know Your Customer (KYC) verification process before they can make deposits or place bets. This process includes submitting a valid government-issued ID — such as a Philippine passport, driver's licence, SSS/UMID card, or PhilSys National ID — to confirm their identity and age.

Any account found to belong to a player under the age of 21 will be immediately suspended, all funds will be returned, and the incident will be reported to PAGCOR as required by law. 7gam also encourages parents and guardians to use parental control software to prevent minors from accessing online gaming platforms.

⚠ If you suspect a minor is using the 7gam Platform, please report it immediately to our support team at [email protected]. We will investigate and act within 24 hours.

Verification Requirements
Valid Government-Issued Photo ID
Passport, driver's licence, SSS/UMID, PhilSys National ID, or PRC ID accepted.
Proof of Age (21+)
Your date of birth must be clearly visible on your submitted ID document.
Proof of Address
A recent utility bill, bank statement, or barangay certificate confirming your Philippine residential address.
Philippine Mobile Number
A valid PH mobile number is required for account verification and two-factor authentication.
Payment Method Verification
GCash, PayMaya, or bank account details must be verified and registered in your own name.
Get Help

Support & Resources

You don't have to face problem gambling alone. 7gam works alongside PAGCOR and other organisations to ensure Filipino players have access to professional support whenever they need it.

7gam 24/7 Support

Our dedicated responsible gaming support team is available around the clock via live chat on the Platform. Whether you need help setting limits, requesting self-exclusion, or just want to talk to someone, we're here.

Email: [email protected]
Hours: 24/7 · PHT (GMT+8)

PAGCOR Responsible Gaming

PAGCOR, the Philippine Amusement and Gaming Corporation, oversees responsible gaming standards for all licensed operators in the Philippines. PAGCOR provides resources and guidance for players who need support with problem gambling.

Contact PAGCOR directly through their official channels for regulatory concerns or to register for the national self-exclusion programme.

Mental Health Support

Problem gambling is often linked to mental health challenges. The National Center for Mental Health (NCMH) in the Philippines provides free counselling and crisis intervention services for Filipinos dealing with gambling-related stress, anxiety, or depression.

NCMH Crisis Hotline: 1553 (available 24/7, toll-free from any Philippine network)

Gamblers Anonymous Philippines

Gamblers Anonymous (GA) is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. GA meetings are held regularly in Manila, Cebu, Davao, and other major Philippine cities.

Reach out to GA Philippines through their local chapter contacts for meeting schedules and support group information.

Play Smart, Play Safe at 7gam

Gaming at 7gam should always be an enjoyable experience. Set your limits, know your boundaries, and play within your means. Our tools are here to help you stay in control every step of the way.

Play Responsibly at 7gam Manage My Account

⚠ 21+ only. Gambling can be addictive. Please play responsibly. If you need help, contact our support team at [email protected].