Frequently Asked
Questions at 7gam

Creating a 7gam account is quick and straightforward. Head to the 7gam website and click the Register button. You'll need to provide your full name, date of birth, email address, and a valid Philippine mobile number. After verifying your mobile via OTP, you'll be asked to complete our Know Your Customer (KYC) process by uploading a valid government-issued ID — such as a Philippine passport, driver's licence, SSS/UMID card, or PhilSys National ID.

For KYC verification at 7gam, you'll need to submit the following:

• Valid government-issued photo ID — Philippine passport, driver's licence, SSS/UMID, PhilSys National ID, or PRC ID
• Proof of address — a recent utility bill, bank statement, or barangay certificate showing your Philippine residential address (dated within the last 3 months)
• Selfie with your ID — a clear photo of yourself holding your ID document

KYC verification is typically completed within 24 hours on business days. You'll receive an email confirmation once your account is fully verified.

No. Each player is permitted to hold only one active 7gam account. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the "Forgot Password" feature on the 7gam Login page or contact our support team for assistance.

Go to the 7gam Login page and click "Forgot Password". Enter your registered email address and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam or junk folder. If you're still having trouble, contact our 24/7 live chat support and we'll verify your identity and assist you directly.

You can request account closure at any time by contacting our support team via live chat or by emailing [email protected]. Before closing your account, make sure to withdraw any remaining balance. Please note that account closure requests are processed within 5 business days. If you're closing your account due to gambling concerns, we strongly recommend using our self-exclusion tools instead, which take effect much faster.

7gam accepts the following payment methods for deposits and withdrawals:

• E-wallets: GCash, PayMaya
• Banks: BPI, BDO, Metrobank

All payment methods must be registered in your own name — third-party payments are not accepted. This is to protect your account security and comply with anti-money laundering regulations.

The minimum deposit at 7gam is ₱100 for GCash and PayMaya, and ₱500 for bank transfers via BPI, BDO, and Metrobank. Deposits are credited to your 7gam account instantly for e-wallets, and within 1–3 business hours for bank transfers depending on your bank's processing time.

GCash and PayMaya deposits are credited instantly in most cases. Bank transfers (BPI, BDO, Metrobank) typically take 15 minutes to 3 business hours. If your deposit hasn't appeared after 3 hours, please contact our support team with your transaction reference number and we'll investigate right away.

7gam does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees. We recommend checking with GCash, PayMaya, BPI, BDO, or Metrobank directly for their current fee schedules. Any fees charged by your payment provider are outside of 7gam's control.

Withdrawal processing times at 7gam vary by method:

• GCash / PayMaya: Usually within 1–6 hours after approval
• BPI / BDO / Metrobank: 1–3 business days

All withdrawals go through a security review before being released. Fully verified (KYC-complete) accounts enjoy faster processing. If your withdrawal has been pending for more than 3 business days, contact our support team with your withdrawal reference number.

The minimum withdrawal at 7gam is ₱200. Maximum withdrawal limits depend on your account verification level and payment method. Standard verified accounts can withdraw up to ₱50,000 per day via GCash or PayMaya, and up to ₱200,000 per day via bank transfer. For higher limits, contact our VIP support team.

Common reasons for withdrawal rejection include:

• KYC verification not yet completed
• Payment method not registered in your own name
• Active bonus wagering requirements not yet met
• Withdrawal amount exceeds your daily limit
• Suspicious activity flagged by our security system

If your withdrawal was rejected, you'll receive an email explaining the reason. Contact our support team at [email protected] if you need further clarification.

7gam offers a range of bonuses and promotions for Filipino players, including welcome bonuses for new members, reload bonuses for existing players, free spins on selected slot games, cashback offers, and special promotions tied to major sporting events like PBA, NBA, and UFC. Check the Exclusive section for the latest active promotions available to your account.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before the bonus converts to withdrawable cash. Each bonus at 7gam has its own specific wagering requirement, which is clearly stated in the bonus terms. Always read the bonus terms before claiming any offer.

No — bonus funds cannot be withdrawn directly. You must first meet the wagering requirements associated with the bonus before any winnings derived from bonus funds become withdrawable. Your own deposited funds (real money balance) can be withdrawn at any time, subject to standard withdrawal processing. If you'd prefer not to accept a bonus, you can opt out before claiming it.

7gam offers over 3,000 games across multiple categories:

• Slots: Hundreds of video slots, jackpot slots, and classic slots from top providers
• Live Casino: Live baccarat, roulette, blackjack, and game shows with real dealers
• Sports Betting: PBA, NBA, UFC, football, boxing, and more
• Sabong / Cockfighting: Live and virtual sabong events
• Bingo: Online bingo rooms with multiple game variants
• Esports: Betting on major esports tournaments

Yes! 7gam is fully optimised for mobile play. You can access the full 7gam platform directly through your mobile browser on any Android or iOS device — no app download required. The mobile site loads quickly even on standard Philippine mobile data connections and supports all games, deposits, withdrawals, and account management features.

All games at 7gam use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are independently audited by recognised testing laboratories. Live casino games are streamed in real time with professional dealers, providing full transparency. 7gam operates under PAGCOR regulations, which require strict standards for game fairness and player protection.

Yes. 7gam uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and is never sold or shared with third parties except as required by law or our regulatory obligations. For full details, see our Privacy Policy.

We strongly recommend enabling 2FA on your 7gam account for added security. Go to Account Settings → Security → Two-Factor Authentication and follow the setup instructions. You can use SMS OTP via your registered Philippine mobile number. Once enabled, you'll need to enter a one-time code every time you log in from a new device.

If you suspect your 7gam account has been accessed without your permission, take these steps immediately:

1. Change your password immediately via the 7gam Login page
2. Contact our 24/7 support team via live chat to freeze your account
3. Review your recent transaction history for any unauthorised activity
4. Change the password on your registered email account as well

Our security team will investigate and respond within 2 hours.

Log in to your 7gam account and go to Account Settings → Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limits that reduce your activity take effect immediately. Requests to increase a limit require a 7-day cooling-off period before they become active — giving you time to reconsider. For more details, visit our Responsible Gaming page.

To request self-exclusion, contact our 24/7 support team via live chat or email [email protected]. You can choose exclusion periods ranging from 24 hours to permanent exclusion. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period. We take these requests very seriously and will never try to talk you out of self-excluding. Visit our Responsible Gaming page for full details on all available tools.

The minimum age to register and play at 7gam is 21 years old. This is a strict legal requirement under PAGCOR regulations governing online gambling in the Philippines. Age verification is conducted during the KYC process for all new accounts. Any account found to belong to a player under 21 will be immediately suspended and all funds returned.