7gam Privacy Policy

7gam ("we," "us," "our," or "the Company") operates the online gaming platform accessible at 7gam.net (the "Platform"). This Privacy Policy describes how 7gam collects, uses, stores, shares, and protects the personal data of individuals who register for or use the Platform ("you" or "the Player").

7gam is committed to protecting the privacy and personal data of all its players, particularly Filipino players whose data is subject to the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines. 7gam is also subject to data handling requirements imposed by PAGCOR as a condition of its operating licence.

By registering an account on the 7gam Platform or by continuing to use the Platform after this Privacy Policy has been published or updated, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should not use the Platform.

This Privacy Policy should be read alongside the 7gam Terms & Conditions, which govern your use of the Platform generally. Capitalised terms not defined in this Privacy Policy have the meanings given to them in the Terms & Conditions.

7gam collects the following categories of personal data from players:

Identity Data:

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify you are 21 years of age or older)
• Gender
• Nationality and country of residence
• Government-issued identification documents (e.g., Philippine passport, driver's licence, SSS/UMID card, PhilSys National ID)

Contact Data:

• Philippine mobile number
• Email address
• Residential address (for KYC and regulatory purposes)

Financial Data:

• GCash or PayMaya mobile wallet number
• Bank account details (BPI, BDO, Metrobank, or other Philippine banks) where used for deposits or withdrawals
• Transaction history, including deposit amounts, withdrawal amounts, and dates
• Source of funds declarations where required by anti-money laundering regulations

Gaming Activity Data:

• Games played, bet amounts, win/loss records, and session durations
• Bonus and promotion usage history
• Responsible gaming tool usage (deposit limits, self-exclusion requests, cooling-off periods)

Technical Data:

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Login timestamps and session data
• Cookies and similar tracking technologies (see Section 7)

Communications Data:

• Records of live chat conversations with 7gam support staff
• Email correspondence with 7gam
• Feedback, complaints, and survey responses

7gam collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Data collected automatically when you use the Platform, including through cookies, web beacons, log files, and similar technologies that record your interactions with the Platform.
• Third-party sources: Data received from payment processors (GCash, PayMaya, BPI, BDO, Metrobank) to verify transactions; identity verification service providers used for KYC; fraud detection and anti-money laundering screening services; and PAGCOR or other regulatory bodies where required by law.

7gam does not collect sensitive personal information (as defined under the Data Privacy Act of 2012) beyond what is strictly necessary for identity verification and regulatory compliance purposes. Where sensitive personal information is collected, it is handled with the highest level of security and is processed only on the basis of explicit consent or legal obligation.

7gam uses the personal data it collects for the following purposes:

• Account management: To create, maintain, and manage your 7gam player account, including processing your registration, verifying your identity, and managing your account settings.
• Service delivery: To provide you with access to the full range of 7gam gaming services, including casino games, sports betting, live dealer tables, sabong, bingo, and esports wagering.
• Payment processing: To process deposits and withdrawals through your chosen payment method, and to maintain accurate financial records of all transactions.
• KYC and regulatory compliance: To verify your identity and age (21+), to comply with PAGCOR licensing requirements, and to meet anti-money laundering (AML) and counter-terrorism financing (CTF) obligations under Philippine law.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other security threats to the Platform and its players.
• Responsible gaming: To monitor gaming activity for signs of problem gambling, to administer responsible gaming tools (deposit limits, self-exclusion, cooling-off periods), and to comply with PAGCOR's responsible gaming requirements.
• Customer support: To respond to your enquiries, complaints, and feedback, and to improve the quality of our support services.
• Marketing and promotions: To send you information about 7gam promotions, bonuses, and new games that may be of interest to you, where you have consented to receive such communications. You may opt out of marketing communications at any time.
• Platform improvement: To analyse usage patterns, conduct research, and improve the functionality, performance, and user experience of the 7gam Platform.
• Legal compliance: To comply with applicable Philippine laws, PAGCOR regulations, court orders, and other legal obligations.

Under the Data Privacy Act of 2012, 7gam processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary to perform the contract between you and 7gam (i.e., the Terms & Conditions), including to provide gaming services, process payments, and manage your account.
• Legal obligation: Processing is necessary to comply with PAGCOR licensing requirements, anti-money laundering laws, tax reporting obligations, and other applicable Philippine legal requirements.
• Legitimate interests: Processing is necessary for 7gam's legitimate interests in operating a secure, fair, and commercially viable gaming platform, including fraud prevention, security monitoring, and platform improvement, provided these interests are not overridden by your privacy rights.
• Consent: For marketing communications and for the processing of certain categories of sensitive personal information, 7gam relies on your explicit consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7gam does not sell, rent, or trade your personal data to third parties for their own marketing purposes. 7gam may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and identity verification service providers engaged by 7gam to verify player identities and ages in compliance with PAGCOR requirements.
• Fraud and AML screening services: Third-party providers that assist 7gam in detecting and preventing fraudulent activity, money laundering, and other financial crimes.
• Game software providers: Licensed game developers and studios whose games are hosted on the 7gam Platform, to the extent necessary to deliver their games and resolve technical disputes.
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where disclosure is required by law, regulation, court order, or regulatory directive.
• Professional advisers: Lawyers, auditors, accountants, and insurers engaged by 7gam in the course of its business operations, subject to professional confidentiality obligations.
• Business successors: In the event of a merger, acquisition, or sale of all or part of 7gam's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

All third parties with whom 7gam shares personal data are required to handle that data in accordance with applicable data protection laws and 7gam's data protection standards. 7gam does not permit third parties to use your personal data for their own purposes beyond the specific purpose for which it was shared.

7gam uses cookies and similar tracking technologies on the Platform to enhance your user experience, to keep you logged in securely, and to analyse how the Platform is used. A cookie is a small text file placed on your device when you visit the Platform. Cookies do not contain your name, financial details, or other directly identifying information.

7gam uses the following categories of cookies:

• Strictly necessary cookies: These cookies are essential for the Platform to function correctly. They enable core features such as secure login sessions, account authentication, and navigation. These cookies cannot be disabled without affecting the functionality of the Platform.
• Performance and analytics cookies: These cookies collect anonymised information about how players use the Platform, such as which pages are visited most frequently and whether error messages are received. This information helps 7gam improve the Platform's performance and user experience.
• Functional cookies: These cookies remember your preferences and settings, such as your preferred language and display options, to provide a more personalised experience.
• Responsible gaming cookies: These cookies store information about your responsible gaming settings, such as active deposit limits or session time reminders, to ensure these tools function correctly across sessions.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, please note that disabling certain cookies may affect the functionality of the Platform and your ability to access some features. For detailed instructions on managing cookies in your specific browser, please refer to your browser's help documentation.

7gam does not use cookies to serve third-party advertising or to track your activity across other websites for advertising purposes.

7gam takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect your data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

• Encryption: All data transmitted between your device and the 7gam Platform is encrypted using industry-standard 256-bit SSL/TLS encryption. Sensitive data stored in 7gam's systems, including financial data and identity documents, is encrypted at rest.
• Access controls: Access to personal data within 7gam's systems is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Firewalls and intrusion detection: 7gam's systems are protected by enterprise-grade firewalls and continuous intrusion detection and prevention systems that monitor for and respond to security threats in real time.
• Penetration testing: 7gam conducts regular security assessments and penetration testing of its Platform and infrastructure to identify and remediate vulnerabilities before they can be exploited.
• Incident response: 7gam maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, 7gam will notify the National Privacy Commission and affected players within the timeframes required by the Data Privacy Act of 2012.

While 7gam takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. You are responsible for keeping your account credentials confidential and for notifying 7gam immediately if you suspect any unauthorised access to your account.

7gam retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and PAGCOR regulations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years after account closure, as required by PAGCOR licensing conditions and anti-money laundering regulations.
• Financial and transaction data: Retained for a minimum of five (5) years from the date of each transaction, in compliance with the Anti-Money Laundering Act and tax record-keeping requirements.
• Gaming activity data: Retained for a minimum of three (3) years from the date of each gaming session, for regulatory compliance and dispute resolution purposes.
• Communications data: Support chat logs and email correspondence are retained for two (2) years from the date of the communication, unless a longer retention period is required for an ongoing dispute or legal proceeding.
• Technical and log data: Server logs and technical data are retained for up to twelve (12) months, unless required for longer for security investigation purposes.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, 7gam will securely delete or anonymise the data in accordance with its data disposal procedures.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 7gam:

• Right to be informed: You have the right to be informed about how your personal data is collected and processed. This Privacy Policy fulfils that obligation.
• Right of access: You have the right to request a copy of the personal data that 7gam holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data that 7gam holds about you. You can update many of your account details directly through your account settings.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to 7gam's legal retention obligations under PAGCOR regulations and Philippine law.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, subject to 7gam's overriding legitimate grounds.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that 7gam has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of these rights, please contact 7gam's Data Protection Officer using the contact details provided in Section 13. 7gam will respond to all data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with notice provided to you.

The 7gam Platform is strictly intended for adults aged 21 years and above. 7gam does not knowingly collect personal data from individuals under the age of 21. The minimum age requirement of 21 years is a legal requirement under PAGCOR regulations governing online gaming in the Philippines.

Parents and guardians who believe that their child under the age of 21 may have registered on the 7gam Platform should contact 7gam's support team immediately via live chat or by emailing [email protected]. 7gam will investigate and take appropriate action as quickly as possible.

7gam also recommends that parents and guardians use parental control software to prevent minors from accessing online gaming platforms. Information about parental control tools is available through the 7gam Responsible Gaming page.

7gam reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law or PAGCOR regulations, or improvements to the Platform. The date of the most recent revision is displayed at the top of this page.

When material changes are made to this Privacy Policy, 7gam will notify registered players by sending an email to their registered email address and/or by displaying a prominent notice on the Platform for a period of not less than seven (7) days prior to the changes taking effect.

Your continued use of the 7gam Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the changes, you should stop using the Platform and may request closure of your account in accordance with the Terms & Conditions.

We encourage you to review this Privacy Policy periodically to stay informed about how 7gam is protecting your personal data. Previous versions of this Privacy Policy are available upon request by contacting the Data Protection Officer.

7gam has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and with the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data, please contact the DPO through the following channels:

• Email: [email protected] (Subject line: "Data Privacy Request")
• Live Chat: Available 24/7 directly through the 7gam Platform
• Response Time: Within 30 days of receipt of your request
• Support Hours: 24 hours a day, 7 days a week, Philippine Time (PHT / GMT+8)

If you are not satisfied with 7gam's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC). Information about how to file a complaint with the NPC is available on the NPC's official website.